MAKING YOUR BUSINESS... OUR BUSINESS.
We are a marketing and business development agency that can turn your vision into reality, giving you the freedom to focus on other aspects of your business.
- Strategy & Support
- Public Relations
- Advertising & Media
- Branding & Websites
- Startup Support
- Business Development
- Content Ideas & Scripting
- Uploading & Broadcast
- Idea Development
- Planning & Production
- Event Management
- PR & Promotion
Mentoring & Coaching
- Sales & Marketing
- Customer Services
- Personal Development
- Events & Promotion
- Fundraising Ideas
FOLLOW OUR LEAD, YOUR WAY!
Marketing Strategy & Support
Here at Chatty Hatter we are proud to offer you our time and marketing expertise. We want to fully understand your requirements so that we can provide you with bespoke marketing solutions. A retainer allows us to give you the very best of our agency resources on your timescale. This process is a journey, and we will guide you in discovering how best to deliver your message.
Our Marketing Packs will boost your exposure and minimise time away from the rest of your business. Our ‘K.I.T. (Keeping in Touch) Pack’, developed for returning businesses after lockdown, and our ‘Can You Just Pack’ for those small but important details, are just two examples of the packs we have designed with you and your contact base in mind.
We have many years of experience providing PR services for clients. With extensive local, UK and international media contacts and a team of expert copywriters we can create the best coverage for your business and manage the process from start to finish. Don’t be your industry’s best kept secret!
Advertising & Media
Why spend valuable time deciding on the best route to market, what websites and other digital offerings to advertise on, and where and when to place adverts? Leave that to us. For an agreed monthly fee, we can drive your business forward, hassle free. We will achieve the best value for your budget by using our contacts and media relationships to ensure maximum exposure for the greatest impact.
If you do not have an extended campaign in mind, we also offer ad-hoc advertisement placements, allowing you to deliver a one-off message at the right time, in the right place.
Branding & Websites
Whether you need branding for your new business or a refresh of your current identity, our team of designers and website developers can bring your ideas to life.
If you are considering submitting your business for an industry award, we can help complete the application process on your behalf. We will spend an agreed amount of time and resources to ensure your business has the best possible opportunity to achieve the recognition it deserves.
Our New Business Startup Team is ready to help you embark on the most exciting stage of your career. We can assist you with anything from ‘I have a new business idea, where do I start’ to ‘I’ve started a business and now need to promote myself ‘. We can build your website, organise an accountant, advise you on your company structure and recruit new team members. We’ll give you all the support you need to make your business blossom.
Business Development & Troubleshooting
Our Business Development Team have many decades of experience between them and have been operational from the shop floor to the boardroom.
If you feel like your business needs a little shake up, or there’s something missing but you can’t quite put your finger on it, our experts will work with you to find that niggle and push your business forward.
Chatty Hatter’s podcast production service – Big Chat Productions – allows you to advertise your business on a hugely popular and contemporary platform. If you would like to create your own long-term podcast series or be showcased in one of our current series, we can produce a podcast to suit your needs. Episodes are distributed through the Acast network, who will publish your show on every podcast app including iTunes, Spotify, and Castbox.
We also have our own podcast – The Big Chat – which showcases businesses and is sent out to a local audience of up to 20,000.
Event Planning, Production & Management
Our Event management specialists will work closely with you to ensure your event showcases you at your very best. We are able to cater for your every need and we will be on hand to assist whether you are putting together a trade show stand, organising a Soapbox race, a corporate event, a Christmas party, a team bonding day, an outdoor cinema or anything in between.
Event PR & Promotion
We have specific experience in the field of event PR & promotion and can offer expert advice on how to plan and execute a comprehensive communications campaign that will ensure your key audience know all about your event.
MENTORING & COACHING
Sales & Marketing Coaching
Our Sales and Marketing Coaching service can provide you and your business with tailor-made coaching sessions to help generate higher conversion rates, larger profits and better customer retention. You may want a ‘deep dive’ into your current performance with recommended solutions, an analysis of your company DNA, or bespoke face-to-face training for your team, individually and in groups. We can’t wait to help you grow your business and sell your product.
Customer Service Coaching & Mentoring
Customer service is the single most important element of any business, but it can be difficult to measure it’s success. It is also one of the toughest areas to coach, as it requires expertise to recognise how to resolve, or prevent, negative customer experiences. Our Customer Service Coaching and Mentoring service can offer development of a holistic Customer Service Strategy and even live mentoring during customer interaction. We will help drive satisfaction with your product.
Charity Setup & Development
We can help you with all the steps required to set up a new charity from registration, choosing a structure, writing your governing document and finding trustees, to branding and building your charity’s website.
We can also help develop existing charities diversify their income through innovative strategies that generate funds, including digital community building and social enterprise.
Fundraising Ideas, PR & Promotion
We have extensive experience of working with charities, including Hospice in the Weald, Taylor Made Dreams and Nourish Community Foodbank, to develop new and exciting fundraising ideas and events for their causes.
PR and promotional campaigns to support these initiatives and drive donations are a speciality and passion of ours!
Who we are.
Chatty Hatter is a marketing and business development agency. Our experienced team is ready to offer their expertise with a full range of creative marketing solutions, business support, mentorship and coaching services to turn your business vision into a reality.
No matter the task, we react immediately, adapt quickly, and roll up our sleeves to deliver a flawless service.
Integrating fresh ideas into what makes something sell is at the very core of what we do – and we love it.
How we work.
Forging strong partnerships with our clients is part of what makes our work special. Building relationships with like-minded individuals is a sure-fire way to guarantee the roaring success of a project.
We look forward to working with you!
WE MAKE YOUR BUSINESS… OUR BUSINESS.
Nicole Piesse Turner
FOUNDER & DIRECTOR
Chatty Hatter’s fearless leader prides herself on being the chattiest of Hatters. Nicole set up the agency in 2013 after a background in sales and marketing in fashion, retail, motor, finance and B2B industry sectors, making her a formidable force to have at the helm.
A no-nonsense, high-octane, straight-talking expert in her field, she cuts straight to the chase to deliver businesses and individuals exactly what they need.
A master of the meticulous, Suzanne keeps Chatty Hatter running as a well-oiled machine should, and never fails to meet a deadline.
HEAD OF PODCASTS
Giles, an award-winning author and co-creator of the popular Blank Podcast, heads up our podcast team with his creative take on audio offerings.
Head of Finance
As an experienced chartered accountant, nothing is left to chance with Lisa at the helm, running all our financial affairs with skill and a smile.
WE WORK WITH YOU, NOT FOR YOU
CRAZY JEANS SOAPBOX RACE
In June 2018 we launched and ran a fantastic Soapbox Race event in Tunbridge Wells for our client Crazy Jeans Events.
We successfully organised, produced and promoted this community event – raising over £50k for local charities – in 2018 and 2019.
2020 and 2021 saw the event postponed due to COVID-19, but we are planning to be back, bigger and better than ever, in June 2022!
THE BIG CHAT
We have launched a brand-new podcast which offers local companies and entrepreneurs a chance to thrive – not hide – with a PR booster package of advice and services to get you heard.
The Big Chat is sent out to a local audience of up to 20,000, creating ‘the talk of the town’ like no other podcast to date.
10% of all podcast fees will be donated to our Charity partner The Hospice in the Weald.
We provide a wide variety of marketing support services for Minitec UK, one of our longest-standing clients.
– Media buying
– Organising and assisting with attendance at industry exhibitions
– Industry awards applications
– Public relations
– Company newsletter production
– General marketing advice
– Podcast production
The Big Chat podcast champions local businesses with Nicole Piesse Turner talking to a wide range of people about their journey in business, current topics and issues impacting their lives.
We produce the TN Catch Up podcast with Jess at the The TN Card covering the latest news, events and special offers from business members and the local surrounds.
Our That Soapbox Chat podcast is all about the amazing, fundraising Tunbridge Wells Soapbox Race which Chatty Hatter produced and run. Listen for fun, behind-the-scenes stories with celebrity ambassadors and local supporters, previous winners and more!
Our That Engineering Chat podcast features talks with leaders in the electronics and manufacturing industries discussing everything from current affairs to business challenges and industry developments.
That Right Tuition Chat – a podcast collaboration between Chatty Hatter and The Right Tuition Company, specialists in helping children prepare for exams and developing a child’s skills and knowledge through non computer based, small class learning.
What ClientS Say.
OUR WORK IS ONLY PART OF OUR STORY
I didn’t realise just how valuable Chatty Hatter could be to our business. They are a pleasure to work with and have literally been a one-stop shop for marketing support.
We worked with Nicole and Jon in developing a three-episode podcast series. We found them and the rest of the Chatty Hatter team to be professional, approachable and well informed. As this was an entirely new platform from which to promote our business, they were most helpful in offering clear guidance around how to optimise this media vehicle and convey our content in a fun and engaging manner. Moreover, they are decent, entertaining folk and we are excited about working with them again in the very near future!
I definitely recommend you invite Jon to speak to your company about the Customer Service Journey. He pushes you to have vital conversations about your own practices while giving you the tools to revitalise your day to day tasks.
CHECK OUT SOME OF OUR THINKING
HR REVOLUTION GUEST BLOG
PART 3: YOUR EMPLOYEE WELLBEING CHECKLIST
The final part of our guest blog offers a handy list of steps you can take to help keep you and your team’s mental and physical health at work a priority.
HR REVOLUTION GUEST BLOG
PART 2: YOUR EMPLOYEE ENGAGEMENT PLAN
This article focuses on the importance of a simple engagement plan to support remote workers, advice we found very useful at Chatty Hatter.
HR REVOLUTION GUEST BLOG
PART 1: RE-OPENING YOUR WORKPLACE CHECKLIST
We are delighted to introduce the first of our 3-part, post-lockdown guest blog from our brilliant business pals HR Revolution…