MAKING YOUR BUSINESS... OUR BUSINESS.

We are a marketing and business development agency that can turn your vision into reality, giving you the freedom to focus on other aspects of your business.

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Marketing

Strategy & Support
Public Relations
Advertising & Media
Branding & Websites

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Business Support

Startup Support
Business Development
Restructuring
Troubleshooting

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Podcasts

Content Ideas & Scripting
Recording
Post-production
Uploading & Broadcast

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EVENTS

Idea Development
Planning & Production
Event Management
PR & Promotion

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Mentoring & Coaching

Sales & Marketing
Customer Services
Personal Development

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Charities

Setup
Development
Events & Promotion
Fundraising Ideas

SERVICES.

FOLLOW OUR LEAD, YOUR WAY!

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MARKETING

Marketing Strategy & Support

Here at Chatty Hatter we are proud to offer you our time and marketing expertise. We want to fully understand your requirements so that we can provide you with bespoke marketing solutions. A retainer allows us to give you the very best of our agency resources on your timescale. This process is a journey, and we will guide you in discovering how best to deliver your message.

Marketing Packs

Our Marketing Packs will boost your exposure and minimise time away from the rest of your business. Our ‘K.I.T. (Keeping in Touch) Pack’, developed for returning businesses after lockdown, and our ‘Can You Just Pack’ for those small but important details, are just two examples of the packs we have designed with you and your contact base in mind.

Public Relations

We have many years of experience providing PR services for clients. With extensive local, UK and international media contacts and a team of expert copywriters we can create the best coverage for your business and manage the process from start to finish. Don’t be your industry’s best kept secret!

Advertising & Media

Why spend valuable time deciding on the best route to market, what websites and other digital offerings to advertise on, and where and when to place adverts? Leave that to us. For an agreed monthly fee, we can drive your business forward, hassle free. We will achieve the best value for your budget by using our contacts and media relationships to ensure maximum exposure for the greatest impact.

If you do not have an extended campaign in mind, we also offer ad-hoc advertisement placements, allowing you to deliver a one-off message at the right time, in the right place.

Branding & Websites

Whether you need branding for your new business or a refresh of your current identity, our team of designers and website developers can bring your ideas to life.

Award Applications

If you are considering submitting your business for an industry award, we can help complete the application process on your behalf. We will spend an agreed amount of time and resources to ensure your business has the best possible opportunity to achieve the recognition it deserves.

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BUSINESS SUPPORT

Startup Support

Our New Business Startup Team is ready to help you embark on the most exciting stage of your career. We can assist you with anything from ‘I have a new business idea, where do I start’ to ‘I’ve started a business and now need to promote myself ‘. We can build your website, organise an accountant, advise you on your company structure and recruit new team members. We’ll give you all the support you need to make your business blossom.

Business Development & Troubleshooting

Our Business Development Team have many decades of experience between them and have been operational from the shop floor to the boardroom.

If you feel like your business needs a little shake up, or there’s something missing but you can’t quite put your finger on it, our experts will work with you to find that niggle and push your business forward.

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PODCASTS

Podcast Production

Chatty Hatter’s podcast production service – Big Chat Productions – allows you to advertise your business on a hugely popular and contemporary platform. If you would like to create your own long-term podcast series or be showcased in one of our current series, we can produce a podcast to suit your needs. Episodes are distributed through the Acast network, who will publish your show on every podcast app including iTunes, Spotify, and Castbox.

We also have our own podcast – The Big Chat – which showcases businesses and is sent out to a local audience of up to 20,000.

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EVENTS

Event Planning, Production & Management

Our Event management specialists will work closely with you to ensure your event showcases you at your very best. We are able to cater for your every need and we will be on hand to assist whether you are putting together a trade show stand, organising a Soapbox race, a corporate event, a Christmas party, a team bonding day, an outdoor cinema or anything in between.

Event PR & Promotion

We have specific experience in the field of event PR & promotion and can offer expert advice on how to plan and execute a comprehensive communications campaign that will ensure your key audience know all about your event.

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MENTORING & COACHING

Sales & Marketing Coaching

Our Sales and Marketing Coaching service can provide you and your business with tailor-made coaching sessions to help generate higher conversion rates, larger profits and better customer retention. You may want a ‘deep dive’ into your current performance with recommended solutions, an analysis of your company DNA, or bespoke face-to-face training for your team, individually and in groups. We can’t wait to help you grow your business and sell your product.

Customer Service Coaching & Mentoring

Customer service is the single most important element of any business, but it can be difficult to measure it’s success. It is also one of the toughest areas to coach, as it requires expertise to recognise how to resolve, or prevent, negative customer experiences. Our Customer Service Coaching and Mentoring service can offer development of a holistic Customer Service Strategy and even live mentoring during customer interaction. We will help drive satisfaction with your product.

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CHARITIES

Charity Setup & Development

We can help you with all the steps required to set up a new charity from registration, choosing a structure, writing your governing document and finding trustees, to branding and building your charity’s website.

We can also help develop existing charities diversify their income through innovative strategies that generate funds, including digital community building and social enterprise.

Fundraising Ideas, PR & Promotion

We have extensive experience of working with charities, including Hospice in the Weald, Taylor Made Dreams and Nourish Community Foodbank, to develop new and exciting fundraising ideas and events for their causes.

PR and promotional campaigns to support these initiatives and drive donations are a speciality and passion of ours!

Have a project you'd like to talk about? Let's chat!

About Us.

Who we are.

Chatty Hatter is a marketing and business development agency. Our experienced team is ready to offer their expertise with a full range of creative marketing solutions, business support, mentorship and coaching services to turn your business vision into a reality.

Our philosophy.

No matter the task, we react immediately, adapt quickly, and roll up our sleeves to deliver a flawless service.

Integrating fresh ideas into what makes something sell is at the very core of what we do – and we love it.

How we work.

Forging strong partnerships with our clients is part of what makes our work special. Building relationships with like-minded individuals is a sure-fire way to guarantee the roaring success of a project.

We look forward to working with you!

WE MAKE YOUR BUSINESS… OUR BUSINESS.

THE TEAM.

Nicole Piesse Turner

FOUNDER & DIRECTOR

Chatty Hatter’s fearless leader prides herself on being the chattiest of Hatters. Nicole set up the agency in 2013 after a background in sales and marketing in fashion, retail, motor, finance and B2B industry sectors, making her a formidable force to have at the helm.

A no-nonsense, high-octane, straight-talking expert in her field, she cuts straight to the chase to deliver businesses and individuals exactly what they need.

SUZANNE HOWARD

Operations Director

A master of the meticulous, Suzanne keeps Chatty Hatter running as a well-oiled machine should, and never fails to meet a deadline.

GILES PALEY-PHILLIPS

HEAD OF PODCASTS

Giles, an award-winning author and co-creator of the popular Blank Podcast, heads up our podcast team with his creative take on audio offerings.

Lisa Sinclair

Head of Finance

As an experienced chartered accountant, nothing is left to chance with Lisa at the helm, running all our financial affairs with skill and a smile.

OUR WORK.

WE WORK WITH YOU, NOT FOR YOU

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EVENT

CRAZY JEANS SOAPBOX RACE

In June 2018 we launched and ran a fantastic Soapbox Race event in Tunbridge Wells for our client Crazy Jeans Events.

We successfully organised, produced and promoted this community event – raising over £50k for local charities – in 2018 and 2019.

2020 and 2021 saw the event postponed due to COVID-19, but we are planning to be back, bigger and better than ever, in June 2022!

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PR

THE BIG CHAT

We have launched a brand-new podcast which offers local companies and entrepreneurs a chance to thrive – not hide – with a PR booster package of advice and services to get you heard.

The Big Chat is sent out to a local audience of up to 20,000, creating ‘the talk of the town’ like no other podcast to date.

10% of all podcast fees will be donated to our Charity partner The Hospice in the Weald.

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MARKETING

MINITEC UK

We provide a wide variety of marketing support services for Minitec UK, one of our longest-standing clients.

Projects include:
– Media buying
– Organising and assisting with attendance at industry exhibitions
– Industry awards applications
– Public relations
– Company newsletter production
– General marketing advice
– Podcast production

PODCASTS.

The Big Chat podcast champions local businesses with Nicole Piesse Turner talking to a wide range of people about their journey in business, current topics and issues impacting their lives.

We produce the TN Catch Up podcast with Jess at the The TN Card covering the latest news, events and special offers from business members and the local surrounds.

Our That Soapbox Chat podcast is all about the amazing, fundraising Tunbridge Wells Soapbox Race which Chatty Hatter produced and run. Listen for fun, behind-the-scenes stories with celebrity ambassadors and local supporters, previous winners and more!

Our That Engineering Chat podcast features talks with leaders in the electronics and manufacturing industries discussing everything from current affairs to business challenges and industry developments.

That Right Tuition Chat – a podcast collaboration between Chatty Hatter and The Right Tuition Company, specialists in helping children prepare for exams and developing a child’s skills and knowledge through non computer based, small class learning.

What ClientS Say.

OUR WORK IS ONLY PART OF OUR STORY

I didn’t realise just how valuable Chatty Hatter could be to our business. They are a pleasure to work with and have literally been a one-stop shop for marketing support.

Head of Business

Grange Bentley, Tunbridge Wells

We worked with Nicole and Jon in developing a three-episode podcast series. We found them and the rest of the Chatty Hatter team to be professional, approachable and well informed. As this was an entirely new platform from which to promote our business, they were most helpful in offering clear guidance around how to optimise this media vehicle and convey our content in a fun and engaging manner. Moreover, they are decent, entertaining folk and we are excited about working with them again in the very near future!

Arthur Ponsonby

Founder, The Right Tuition Company

I definitely recommend you invite Jon to speak to your company about the Customer Service Journey. He pushes you to have vital conversations about your own practices while giving you the tools to revitalise your day to day tasks.

Alexandra Davidson

Managing Director, DAVIDSON London

Latest News.

CHECK OUT SOME OF OUR THINKING

Chatty-Hatter-Guest-Blog-HR-Revolution-insta-P3

HR REVOLUTION GUEST BLOG

EMPLOYER’S GUIDE TO A NEW AND BETTER NORMAL

PART 3: YOUR EMPLOYEE WELLBEING CHECKLIST

The final part of our guest blog offers a handy list of steps you can take to help keep you and your team’s mental and physical health at work a priority.

Chatty-Hatter-Guest-Blog-HR-Revolution-insta-P2

HR REVOLUTION GUEST BLOG

EMPLOYER’S GUIDE TO A NEW AND BETTER NORMAL

PART 2: YOUR EMPLOYEE ENGAGEMENT PLAN

This article focuses on the importance of a simple engagement plan to support remote workers, advice we found very useful at Chatty Hatter.

Chatty-Hatter-Guest-Blog-HR-Revolution-a-Part-1

HR REVOLUTION GUEST BLOG

EMPLOYER’S GUIDE TO A NEW AND BETTER NORMAL

PART 1: RE-OPENING YOUR WORKPLACE CHECKLIST

We are delighted to introduce the first of our 3-part, post-lockdown guest blog from our brilliant business pals HR Revolution…

LATEST NEWS.

HR REVOLUTION GUEST BLOG

EMPLOYER’S GUIDE TO A NEW AND BETTER NORMAL: PART 3

AUTHOR

HR Revolution

DATE

25 September 2020

Categories

Chatty-Hatter-Guest-Blog-HR-Revolution-blog-image-p3a

Welcome to the final part of our post-lockdown guest blog from our brilliant business pals HR Revolution.

Part 3 offers a handy list of steps you can take to help keep you and your team’s mental and physical health at work a priority. HR Revolution are also offering a free, downloadable ‘New Normal Business Toolkit’ for employers – see the link at the end of the article.

YOUR EMPLOYEE WELLBEING CHECKLIST

As you work through your restructuring plans and start to come out the other side, it’s time to think about what your remaining team structure is and how they have been impacted. We often forget that they may need support over and above the norm, mental and physical health has to remain at the top of your list to ensure your remaining team are fighting fit and focused on getting the business back on top.

Survivor Support

A few things to remember when considering what you need to implement to help the surviving team to help to start rebuilding the trust in a climate of uncertainty:

Individually each person will still be faced with their own challenges; how the pandemic has impacted their family, friends, finances, health and they may struggle or take longer to adjust.
The loss of their friends and colleagues at work; think about how this will impact them in their role, will they have to deal with a higher or heavier workload? Will they need to retrain? Will the management structure change? Is this something that they will be impacted by?
If you have lost anyone in your work community to the virus or during the pandemic period do something as a team to remember those that were lost to the pandemic. To celebrate their commitment to the business and allow their colleagues and friends to mourn them as a collective. To ignore or block this out will only mean they mourn in silence and right now, people need people to get them through.
How will they deal with the ongoing pandemic? We are not clear of this pandemic yet and we may not be clear for months yet.
If you are lucky enough that you have not been impacted with any losses in the team then be thankful together for those that have helped get you through. It will help to build morale and bond your workforce and allow them to become a stronger support network for each other.
Make sure you speak to your team individually and that you listen to them, really listen and allow them to explain how they are feeling and what they need from you, then act on their feedback.

Working Environments

Consider your workplace responsibilities. If you have a workplace then you will need to ensure you cover your health & safety and employer responsibilities when your workforce starts to return to work. This will mean following government guidelines with regards to social distancing, cleanliness and ensuring your workforce and any visitors are kept safe whilst on the premises.
Communicate changes and keep things factual and as positive as possible to ensure your team understand why things have been put in place, how you are protecting them and what their responsibilities are whilst in the workplace to protect themselves and their colleagues.
Consider flexible and working from home solutions. Flexible working is becoming a really big part of the working world and when seeking new employment, look for flexible working as a standard policy in the company they are applying to (good to know for the future!). You should seriously consider how you can include something into your perks for this as part of your attraction process.
If you offer remote working make sure you are able to manage and measure what your remote workers are doing as not everyone has the ability to be able to work well from home.

And last, but by no means least… please remember your own health – be aftermath-ready. If you are to lead your team through this you have to be battle-fit, now more than ever teams are looking for leadership.

Remember: be prepared, ensure that you communicate what they need to know and keep them informed every step of the way.

If you need help with your HR do get in touch – HR Revolution have a ton of ideas and in some cases offer many free of charge solutions so check out their website for more information www.hrrevolution.co.uk

To receive part one of HR Revolution’s ‘New Normal Business Toolkit’ click here Download the pack

LATEST NEWS.

HR REVOLUTION GUEST BLOG

EMPLOYER’S GUIDE TO A NEW AND BETTER NORMAL: PART 2

AUTHOR

HR Revolution

DATE

18 September 2020

Categories

Chatty-Hatter-Guest-Blog-HR-Revolution-blog-image-p2

Welcome to part 2 of our 3-part post-lockdown guest blog from our brilliant business pals HR Revolution.

Part 2 focuses on the importance of a simple engagement plan to support remote workers, advice we found very useful at Chatty Hatter. HR Revolution are also offering a free, downloadable ‘New Normal Business Toolkit’ for employers – see the link at the end of the article.

YOUR EMPLOYEE ENGAGEMENT PLAN

How a simple engagement plan can really help support and re-engage remote workers

As we all know, due to the pandemic, there has been an urgent shift in how employees work, moving from office based to remote home-working which, in the main, has been forced upon most businesses and meant that new processes, technology and wellbeing support structures that have never before been considered, have been speedily put in place.

This shift in working culture has changed our outlook of remote and home-working. Many businesses will now be changing their structure to accommodate the new-normal, incorporating remote and home-working policies for teams. Lessening travel and onsite time will also help with carbon footprints, spiraling travel costs and travel fatigue, to promote a healthier more enjoyable working experience.

Positively engaging your remote workers

This brings a new challenge! How to keep remote workers supported, engaged and motivated! This doesn’t have to be complicated or cost a fortune. In addition to support strategies from HR and line management there are a number of cost-effective technology platforms and apps that can really help, literally at your fingertips!

There are normally two camps for this;

THOSE THAT DO already have an engagement plan in place, that helps motivate and inspire employees. Plans that you already have can be tailored to apply to employees working from home. Get your employees involved in redesigning them to help really engage them in the new-normal.
THOSE THAT DON’T have anything in place, or would like to take advantage of this time to design a new or reshaped remote work program. This is the perfect opportunity to build something that really supports your culture of looking after your team, to help support them in delivering great work in a really positive manner whilst working from home.

There are so many different way to keep employees engaged during the continuing turbulent times but the most important part is building a plan that works best in your community and culture.

Your Remote working Engagement Plan

Your engagement plan should be bespoke to your business, your people and fit your culture. There isn’t a one size fits all for this and really should be something you spend time on designing so that your teams can really reap the benefits. This in turn means they are more focused, more productive and enjoy what they do, which provides your business with a happy, healthy and connected team that delivers results!

When compiling you plan look to include:

Guidance on expectations for employees around their role, business and team.
Connection patterns for regular contact with line managers, team and clients.
Planning and productivity.

So yes, there are many things that you can include in your remote working engagement plan that include your people, structure and culture to help with employees motivation and engagement whilst supporting their wellbeing.

If you need help with your HR do get in touch – HR Revolution have a ton of ideas and in some cases offer many free of charge solutions so check out their website for more information www.hrrevolution.co.uk

To receive part one of HR Revolution’s ‘New Normal Business Toolkit’ click here Download the pack

LATEST NEWS.

HR REVOLUTION GUEST BLOG

EMPLOYER’S GUIDE TO A NEW AND BETTER NORMAL: PART 1

AUTHOR

HR Revolution

DATE

14 September 2020

Categories

We are delighted to introduce the first of our 3-part post-lockdown guest blog from our brilliant business pals HR Revolution.

Part 1 offers a handy checklist for reopening your workspace – something we found incredibly useful when planning for the Chatty team to come back into the office after months of lockdown. They are also offering a free, downloadable ‘New Normal Business Toolkit’ – see the link at the end of the article.

RE-OPENING YOUR WORKPLACE CHECKLIST

Planning to return to business as a new normal will need to be different, how different and what you need to change for the better is up to you – there’s never been a better time to change how you do things.

There are many things that should be considered when returning your team to work, all of which will be outlined in more detail in our download. For this blog we will concentrate on the most important thing – your people!.

One thing to remember throughout all of this change and uncertainty is that your team need supporting throughout – even if changes are super-positive your team may not see it. As human beings we generally don’t cope well with change.

Your checklist:

Employee Health & Wellbeing – Build an employee assistance programme. This doesn’t need to cost anything you can build in solutions that can help with stress and crisis management. There are many online EAPS’ on the market that start from as little as a few pence per user per month. They engage your team with online facilities and helplines where they can seek support should they need in everything from stress, grief and anxiety management, illness or health concerns, financial support and most mental health issues.
Consider your workforce individually each person will have their own challenges when returning to work some may be carer’s, homeschooling, childcare issues, anxiety, travelling by public transport, financial stress, general pandemic fatigue, having to deal with working as normal but of course not as normal is a big mental shift. You must ensure you are fair across the board with your team, but also ensure you cover each persons needs specifically where you can.
Consider your line management and ensure they have the support they need to be able to support and care for their teams. They too will be dealing with their own challenges and on top of this have to support their teams.
Build a wellbeing team, involve your team in organizing wellbeing and mental health support even if these are just coffee chats, break out times, peer-to-peer support, it doesn’t have to cost anything just provide support.
Relaunch and remind your team of what’s already in place. If you already have these things in place, take time to remind the team what’s available for them to use, why right now is the perfect time to start using these benefits. Remarket the support offered and remind them of how easy it is to use.
and last but by no means least….please remember your own health – Be aftermath-ready. If you are to lead your team through this you have to be battle-fit, now more than ever teams are looking for leadership.

Remember: be prepared, ensure that you communicate what they need to know and keep them informed every step of the way.

Get in touch

To receive part one of HR Revolution’s ‘New Normal Business Toolkit’ click here Download the pack

LATEST NEWS.

The Big Red Pause Button

AUTHOR

Jon Lovell, Head of Business, Chatty Hatter

DATE

July 2020

Categories

Events

THE COVID-19 PANDEMIC has been brutal but it has also provided us with a fantastic opportunity to hit the big, red ‘Pause’ button on business strategy and execution. Now is the perfect time to review the state of play and look at a reset to take control of your future.

During lockdown I have found myself with time on my hands and have been watching some films. I have found myself strangely drawn to superheroes (The Avengers, Thor, X-Men and Wolverine titles).

In each, there was a message that, as a business owner, I could not ignore. Every time our heroes went into battle their chances of winning are zero! Each times, they faced evil enemies, intent on bringing about their demise or capturing prized assets that they have nurtured for years. Despite being outnumbered and facing a foe whose weaponry was the very latest technology, our superheroes used intelligence and emotion and just as all seems lost, he has a moment of self-discovery. A flashback, or a trigger, to gain a fresh perspective. They remember what drives them, what defines them. They gain a renewed inner strength. They eliminate the traitor or weak link, they gather allies and join forces to defeat the enemy in spectacular fashion.

Now, like a superhero, when there is a threat to the business you have strived so hard to build, it’s time to hit the big, red ‘pause’ button. Question, review and regroup for winning the battle!

It is time to remind yourself of what made YOU a superhero in your field and prepare to square up to any threats that lie in your path. It’s time to remind yourself of your skills, your value and emerge not just a survivor, but a victor!

But remember, superheroes do not do it alone, they have a trusted companion, they recruit allies and rally like-minded heroes………that’s where Chatty Hatter comes in.

It is not always possible to see what’s in front of you when you have an emotional connection, so allow us to assess your goals, your USPs, your weaponry.

It has never been more important to let everyone know you are stronger and more focused than ever. Chatty Hatter can help you review and regroup and promote that message effectively.

Chatty Hatter is a marketing and business strategy agency. We have an experienced team ready to offer their expertise through a full range of creative, media planning, event management, PR & marketing services. We also offer complete business support, mentorship and coaching to achieve your goals.

To discuss how Chatty Hatter can join forces with you and become a trusted ally, please contact hello@chattyhatter.com